Drives go into AVR mode after nbrbutil -suspend / resume command is run

Problem

BUG REPORT: Drives go into Automatic Volume Recognition (AVR) mode after nbrbutil -suspend / resume command is run

Solution

Bug:  1179773 nbrbutil -release/-resume is run by customer on pending request, shortly after it is run customer sees drives go AVR

Symptom(s):

After running the /usr/openv/netbackup/bin/nbrbutil -suspend and/usr/openv/netbackup/bin/nbrbutil -resume commands, "opposite" or non-robotic control host media severs' drives go into Automatic Volume Recognition (AVR) mode. In order to get the drives out of AVR control, it is necessary to stop and restart ltid on both the robotic and non-robotic control hosts (media servers).

Example:

ServerA has robotic control over the "even numbered" libraries.

ServerB has robotic control over the "odd numbered" libraries.

ServerA drives will go AVR for odd numbered robots (controlled by ServerB).

ServerB drives will go AVR for even numbered robots (controlled by ServerA).

The drives on media servers that do not have any robotic control are fine. It is only the drives associated with servers that have robotic control that go AVR. And in more detail, only the drives that are controlled by the opposite robotic control host go AVR.

NOTE: Drive control may be observed in the NetBackup Administration Console under the Media and Device Management -> Device Monitor section.

Workaround:
In order to get the drives out of AVR control, it is necessary to stop and restart ltid on both the robotic and non-robotic control hosts (media servers).

ETA of Fix:
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.

This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming Maintenance Pack, Release Update, or version of the product.  The fix for this issue is expected to be released in the first quarter of  2008. Please note that Symantec Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests or introduces new risks to overall code stability.  Symantec's plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.  Please refer to the maintenance pack readme or contact NetBackup Enterprise Support to confirm this issue (ET1179773) was included in the maintenance pack.

As future maintenance packs are released, please visit the following link for download and readme information:
 http://www.symantec.com/enterprise/support/downloads.jsp?pid=15143